Customer Service Representative: history and fun facts
Everything a curious kid might want to know about this job.
Through history
- 📞
Long ago
People used to help customers by phone at switchboards, where workers connected each call by hand with wires and plugs.
Tools of the trade
🎧
Headset
A headset has headphones and a small microphone. It lets the helper hear the customer clearly and keep both hands free to type.
A day in the job
- 9:00 AMThe helper logs in to the computer, checks the messages waiting for them, and gets ready to help the first customer of the day.
Words to know
- Empathy
- Empathy means understanding how someone else feels. A good helper uses empathy to show customers they are being listened to.
Quiz time
A customer service helper can look up an order on a computer to find out where a package is.
Customer service helpers never listen to the customer before they start to fix a problem.